《After sales service system》

• 01After sales service team

  Zhongxiang Technology has an after-sales service team with over ten years of maintenance experience. Customer satisfaction reached 96%. Zhongxiang Technology promises that "customer satisfaction must reach over 98%, ensuring the normal production of customers and improving their production efficiency." We strive to build Zhongxiang Technology's after-sales service department into a strong team of senior equipment maintenance technicians and training instructors.

• 02After sales service efficiency

  Quickly accept customer issues and provide solutions to ensure normal production for customers. It is strictly prohibited for staff to neglect and delay the normal production of customers, otherwise relevant personnel will be punished accordingly. The complaint rate is almost zero in terms of training customer operation and maintenance cooperation, and customer satisfaction has reached 96%, which fully proves that Zhongxiang Technology's after-sales service system is correct!

• 03After sales service quality

  The information age is about speed. If the speed cannot keep up, there can be no good service. After sales service personnel must quickly customize solutions to customer problems, provide technical support to customers, and ensure their normal production. Zhongxiang Technology has cooperation agreements with customers and will not become an excuse for the after-sales team of Zhongxiang Technology to provide customers for various reasons.

• 04Complaint method

  1. Phone complaint: Contact the relevant sales personnel or call: 0577-65158889

  
  

  2. Email complaint: 13868383005@139.com